Q: When will my order be shipped?
A: We aim to ship all orders within 3 business days, excluding weekends and holidays. Orders placed on Friday, Saturday, or Sunday will begin processing on Monday morning. Delays may occur if merchandise is still in production or if there are supplier delays.

Q: How can I check if my order has shipped?
A: To check your order status, login to your account and your orders will automatically be displayed. You will also receive an email notification with a tracking number and estimated shipping date as soon as your order is prepared for shipment. If you don't receive this email, please check your spam folder or contact us for assistance.

Q: How do I track my order and who is delivering it?
A: All packages are shipped via USPS or UPS. You can track your order by logging into your account and viewing the order status, which includes a tracking number and link. You'll also receive an email with tracking information. If you can't find the email, please check your spam folder or contact us.

Q: My order hasn't shipped and it's been more than 3 days, what should I do?
A: We strive to ship items quickly, but delays can occur if products sell out faster than anticipated or if there are delays from our suppliers. We do not send backorder notifications. If your order is taking longer than expected, or if your tracking information hasn't updated, please contact us for assistance.

Q: What if my package was returned to sender?
A: Your contest entries and merchandise delivery are handled separately. When you place an order, your contest entries are automatically sent to our third-party sweepstakes firm, Viral Sweep, and your merchandise is sent to our warehouse for shipping. If a package is returned, your entries remain valid. Contact us with your correct address so we can resend your package.

Q: Do you ship internationally?
A: We are currently shipping merchandise to the United States and Canada.

Q: What are the shipping charges and when will my order ship?
A: Shipping costs are calculated at checkout. We ship orders shortly after receiving payment. For more detailed information, refer to the Checkout page.

Q: What are my payment options?
A: Checkout is available with ApplePay, GooglePay, and ShopPay, and we also accept most credit cards. All transactions are conducted in US Dollars.

Q: Do I have to pay sales taxes?
A: Sales tax is charged in the United States only, for states that require taxes, based on your shipping address.

Q: I have a question about my charges.
A: You can review your order history by logging into your account and your orders will automatically be displayed. From there you can compare with your financial records. Contact us for further assistance if there are discrepancies.

Q: How do I get a copy of my receipt/invoice?
A: Invoices can be printed by logging into your account and your orders will automatically be displayed.

Q: When will my credit card be charged?
A: Your credit card will be charged within 24 hours prior to the shipment of your items.

Q: What is your refund and return policy?
A: All sales are final. We process your sweepstakes entries immediately upon purchase, which are submitted automatically to our sweepstakes management company. Due to the nature of these entries, we cannot offer refunds as the entries cannot be withdrawn or modified once submitted.

Q: Can I exchange merchandise purchased?
A: Yes, we accept exchanges for items that are in new, unused, unworn, and unwashed condition. Customers are responsible for shipping the product back to us. We will send the exchanged item back to you at no additional cost. Exchanges must be of equal or greater value; we do not offer refunds on exchanges that would result in a downgrade in value. Please initiate exchanges within 30 days of purchase. Contact us to initiate an exchange.

Q: What should I do if my merchandise is defective or incorrect?
A: If you receive an item that is damaged or incorrectly shipped, please contact us to initiate an exchange. Defective merchandise needs to be reported within 30 days of purchase for warranty replacement.

Q: Are exchanges guaranteed?
A: Exchanges are subject to inspection upon receipt of your returned merchandise. We reserve the right to determine if an exchange is warranted based on the condition of the returned items.

Q: How do you protect my information?
A: Our website uses SSL encryption, the highest standard in Internet security, to protect your personal information. Our Privacy Policy provides complete details on how we use the information we collect.

Q: Is a purchase necessary to enter the sweepstakes?
A: No purchase is necessary to enter the sweepstakes. You can enter for free, and purchasing products or tokens is not required but does provide additional bonus entries.

Q: How can I enter the sweepstakes without making a purchase?
A: Mail in requirements are located in the Official Rules.

Q: Can I receive entries by purchasing merchandise?
A: Yes, any purchase from our online store at will automatically grant you two sweepstakes entries for every dollar spent. During checkout, you can also complete specified actions to earn additional bonus entries.

Q: What are the age requirements to participate in the sweepstakes?
A: Participants must be at least 18 years old or the age of majority in their jurisdiction, whichever is higher, to enter the sweepstakes.

Q: Are the sweepstakes open internationally?
A: The sweepstakes are open only to legal residents of the United States and Canada. We cannot accept entries from other countries or regions due to legal restrictions.

Q: How are winners verified?
A: Winners are verified through a rigorous process managed by American Sweepstakes & Promotion Co., Inc. This ensures compliance with sweepstakes laws and fairness in the selection process. Winners may be required to complete and return an eligibility form, including a liability/publicity release, within a specified period.

Q: When do you announce the winner?
A: Our sweepstakes company conducts a random drawing to select the winner. The winner will be contacted directly by Cats N Cars or American Sweepstakes & Promotion via phone, email, and/or USPS mail. The winner will also be announced on our website and social media channels about 5-7 business days after the giveaway ends.

Q: What happens if I win a car? Can I choose a cash option instead?
A: Winners of car sweepstakes have the option to accept the vehicle or opt for a cash alternative, the details of which will be specified in the official rules for each specific sweepstakes. This option allows winners flexibility depending on their personal preferences or needs.

Q: How will I know if I have won?
A: The winner will be contacted directly by Cats N Cars or American Sweepstakes & Promotion via phone, email, using the phone number and email address provided on your entry form.

Q: Who manages the Cats N Cars sweepstakes?
A: Our sweepstakes are managed by a third-party company, American Sweepstakes & Promotion Co., Inc., specializing in sweepstakes law compliance. This helps ensure that our promotions are conducted fairly and in accordance with federal and state regulations.

Q: What measures are in place to ensure the sweepstakes are fair?
A: The integrity of our sweepstakes is maintained through third-party management, American Sweepstakes & Promotion Co., Inc., adherence to standard legal protocols, and transparent processes. We ensure that all entries have an equal chance of winning, with winners chosen randomly by secure, automated systems.